Many importers still have a fear to put their money for import charcoal, but it is normal and reasonable. Because of the huge amount of money and also a transaction across nations.
From our studies, to import charcoal, some importers need to take 6 to 12 months to trust their supplier/agent, and also some importers just need 2-3 months to get started. But there are still many importers who have a big fear and not getting started, lots of them ask about price, quality, etc, and still have many objections.
For us, this is a normal thing, because we also understand if we are in an importers position, maybe we have lots of considerations to start the process.
But as a wise man said “You cannot win unless you first begin”
There are lots of businesses that are mainly stuck or even get loss because they do not start.
Same as a charcoal business, you can get huge losses if you do not start for a long period.
Especially for you that come from Europe, from our experience, charcoal demand from Europe starts massively from June until September, to preparing the winter season.
There are lots of importers that consult us, especially from Spain, they tell us that they have a bad business decision and a high fear before, last year they canceled their charcoal project and lost lots of opportunities.
And from our opportunities, most importers canceled working with us because 2 fears :
1. Fear to invest and put money (getting scammed, quality not meeting the standard, etc)
2. Fear of loss of money (profit loss, or minus Return on Investment)
And from our studies, we also think that most of them are not fear of working with us. But fear for not getting profits and their money back when they resell it.
They are scared to buy charcoal with lots of money, but still there is no one buying their products, they have to price war, and lose in the competition.
While B2B importers valued cheap prices the most. Because most of them already have repeat customers, they may get a low margin or fear losing their repeat customers.
So in this article, we show you risk assessment if you have a 1) fear to invest and put money in us.
If you get minus ROI or you do not get customers, it is your business problem, it is out of our control as a supplier to solve it. Because is your business responsibility.
But we want to help, so if you also have a 2) fear of losing money, you can read our article here Is the Coconut Charcoal Briquettes Business Worth it? this article maybe can help you to consider your strategy to not lose money.
So in 1) fear to invest, our studies said that 3 things make them fear to invest in their supplier:
1. Get scammed and the supplier takes the money run
2. Quality fail
3. Shipping line does not accept sending your charcoal
This fear usually happens to those who want to start their first import, because they have to put tons of money on the line.
This scenario means, a person believed they were dealing with a legitimate supplier who promised to provide goods or services in exchange for money. However, once the person sent the money, the supplier vanished without delivering what was promised.
As for your information, almost of coconut charcoal suppliers that you’ve found on Google have a professional business website, they all can be trusted.
And to know more about how credible their business is, you can see on their website what is their proof, by seeing their factory location, photos, videos, and more.
If you open our website, you can see that we are credible and trusted, we have proof when customers visit our factory.
And what you need to be aware of, some websites only have photos or videos from Google and take screenshots, and then put them on their website.
This does not mean they are scammers, because traders/agents/brokers sometimes do this too, they are new, they have not visited the factory, and don’t have any portfolio, but you can still trust them if the trader has a good product and business knowledge. But you still need to be aware. Because few people said they are traders, but they don’t know about their business and their products, this a big percent chance of a scammer.
You can see we have a real photo of our products, and you also can see the photo of the little Briquette founder on our website and other proof that we shared on littlebriquette.com, we have a portfolio of customer visits, drop tests, and any other photos you can see.
But there are still many people who think that finding a trusted supplier is not enough, they still have objections and fear to invest, because they need a secure and the most safety method they can trust. So they won’t get scammed.
To avoid this fear, there are some safest ways to secure your business put money:
Sales contract helps imports be safe and reliable. It does this by clearly writing down the rules of the deal, the price, product amount agreement, quality standards, delivery schedule, and payment terms. This helps both the buyer and the seller know exactly what to expect and helps avoid disagreements.
The contract also says who has to do what. Everyone knows their jobs and can’t avoid their responsibilities. The contract can also talk about what to do if there are problems, like if things are late or broken.
A sales contract also can be secure if the supplier is run away, you can report it to the authorities. This contract is like evidence that both parties agreed on the terms, so you getting help if something goes wrong. And the supplier will be investigated until it’s proven.
A sales contract is like a promise on paper that makes sure everyone does what they’re supposed to do, making imports smoother and more secure.
In payment terms, Importers often lean towards using a Letter of Credit (LC), which acts like a financial guarantee. With an LC, the importer’s bank promises to pay the supplier once certain conditions are met, such as delivering the goods on time and meeting quality standards. This provides a sense of security for importers, as payment is only made when everything is in order.
On the other side, suppliers might prefer a Telegraphic Transfer (T/T), commonly known as a wire transfer. This method involves the importer directly transferring the agreed-upon amount to the supplier’s account. While it’s quicker and simpler, the concern for the importer lies in ensuring that the supplier holds up their end of the deal, since payment is made upfront.
The choice between LC and T/T often boils down to trust and risk management. Importers want to make sure they get the goods they paid for, while suppliers want assurance that they’ll receive payment. Balancing these interests can sometimes lead to negotiations and compromise, with both parties finding a solution that allows the trade to proceed smoothly and securely.
But for your information, all coconut charcoal briquettes suppliers are using Telegraphic Transfer (T/T) as their payment terms.
Quality failure is the majority fear for importers, especially for those who have already been in the charcoal business for a long time.
They do not scare if the supplier runs because they already find this business is trusted. And with their experience, they already know what is suppliers common problems when it comes to their business, and that is quality problems.
Some of them purchase products, but then the quality does not meet their standard, or they do not get the exact product quality when they do a sample.
To avoid this problem, you can do these things to get secure:
Sample also gives an accuracy of quality from your suppliers or trusted traders.
Maybe the issue here, is order sample can be not effective for your cost. Because some of them say Air Freight cost is too expensive, but this is a long-term benefit for you to have a good product selection and also a prepared business project.
We have a DHL membership that can give you a shipment discount of 30-40% because we actively send samples and export to several countries, so we have this kind of privilege. This allows you to afford samples with less money.
So if you want to order a sample with less money, you can contact us at +6281774125277 or littlebriquette@gmail.com
Product guarantees can be created in quality settlement contracts. it can be an agreement for quality standards.
It also can be a sanction if the supplier has a decreased quality such as having more moisture, more ash content, less calorie, etc.
This will make your product quality consistent. Because suppliers will have to make routine quality control for checking their specifications.
In Littlebriquette, we can do this quality settlement, and a professional supplier will not scared to agree with this agreement proposal.
We also have a “Product Guarantee Letter” which means we already have a product guarantee policy that you can see before we make the quality settlement contract.
You can say agree or disagree with our letter, and if we as both parties already discussed and agree on what the discussion is, we will write the agreement for the quality settlement after you do the first payment.
Many suppliers just make the quality settlement without needing you to be involved, but with us, we can prepare our quality guarantee agreement before the settlement has been made. And the agreement will be written if the first payment has been send.
However, we share our “Product Guarantee Letter” only with serious customers, as it’s not available for free.
If you order coconut charcoal briquettes from us and they don’t meet the promised specifications, we’ll either replace them or give you a refund.
Our quality control is from Sucofindo Surveyor, one of the best local surveyors. And it says that our product’s moisture and calorie have a 98% of consistency, this rarely happens by other factories.
If you want to see our Product Guarantee Letter, we have to see how much serious you are and how much further our step is. Because our letter is not for the public, and for security to not get taken by our competitors.
Why visit the factory can avoid quality failure? Because you can see all of their products in the factory, you can see not just 1 kg, but lots of products they build in many sizes also shapes.
And if they have a production, you also can see their tons of products and you can analyze it very well.
You can also see how much credibility their factory is, by seeing their supplier face to face, their staff, and also their machines and everything. If you see your supplier is an independent man, of course, scam is not their motto. You can also ask him where they have been exported to, and what is their guarantee.
If you work with the trader, you can see their attitude and product knowledge, or you can even ask them do they have a guarantee or not.
We already have dozens of visits from customers across the countries, they visit our factory to request samples, discuss their inquiries, and also they can do a factory tour.
We invite you to come to our factory in Bogor, West Java, Indonesia. You can meet us directly and in the hope to gain trust with each other and have strong relations together, you can also see our products, our factory, in the hope we can work together in the future.
If you want to visit our factory, feel free to contact us on WhatsApp at +6281774125277 or our mail at littlebriquette@gmail.com
We are open to you, and invite you to come to our factory. Where we turn coconut shells into clean-burning, eco-friendly briquettes.
Coconut charcoal briquettes are only accepted to be shipped by two major
shipping companies.
1. Maersk
2. MSC (Mediterranean Shipping Company)
Because charcoal is a dangerous goods product, strict rules are needed for how it’s handled. This includes how it’s packed, labeled, and documented to prevent fires or spills. These rules keep both the environment and people safe.
And coconut charcoal has also not always been allowed by those 2 shipping lines, because they need a strong and credible factory that always takes care of their production.
Coconut charcoal factories have to do factory audits actively, update their MSDS (Material Safety Data Sheet) documents actively, and any other else.
If the factory already exports to several countries, the factory has a big brand, and no bad reputation before (misdeclare), it will have a higher percent chance to be accepted by the shipping line. Because they know how credible and good the supplier security is.
And if the coconut charcoal factory is still new, has never exported before, or only 1-2 times, not updated its documents, it will have a small percentage to be accepted by the shipping line. Because the shipping line still does not have a good historical shipment from the factory.
Sometimes this becomes an issue, many suppliers have to cancel their shipments and cannot give 100% cashback because they already have a cost for production. The best way is to delay their delivery until accepted by the shipping line.
This happens to the majority of coconut charcoal suppliers in the world.
But you do not have to worry, Littlebriquette has the privilege to be accepted by the shipping line, and we will guarantee our product will not get a canceled shipment because we already get trust from the shipping line.
We have a privilege because we already export actively to the middle east, Europe, Asia, and even Brazil.
So by working with us, you do not have to worry about fear to get a canceled shipment or scammed, because we have a strong company brand and also a secure procedure.
We also got a DHL membership that not many coconut charcoal suppliers have because we actively send samples and exports to lots of countries.
So if you want to order a sample from us, we have a 30-40% discount on shipment price because of our DHL membership. This allows you to afford samples with less money.
In addition, to get rid of the fear to invest, you need to have a trusted supplier and also a secure payment method with a sales contract as the promised agreement, a sales contract is made by the exporter. So, if you still have trust issues with the supplier and are scared to agree with the sales contract, you can also hire a lawyer to get you more secure by knowing the agreements more detail.
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